What is Customer Experience Management | CEM or CXM
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What is Customer Experience Management | CEM or CXM
Customer Experience Management, often known as CEM or CXM, is a set of actions taken by a business to give customers a tailored, easy experience. The effectiveness and performance of a company's customer experience management system can be evaluated using a variety of measures that includes Customer Satisfaction Score(CSAT), Net Promoter Score ...
1.2K viewsApr 19, 2023
Customer experience Customer Satisfaction
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