How M&S has developed a customer experience that cross channels
Mar 9, 2022 · Loyalty, he said, is at the heart of multichannel services. In its latest update, M&S said that its Sparks digital-first loyalty scheme had more than 14m members in January 2022, with 1.1m members engaging with its Sparks advent calendar in early December 2021. More than 50,000 watched Sparks Live events, from cook-alongs to fashion previews.
Tesco shows how it adapted as shoppers moved online fast during …
Tesco today showed how it shifted its UK business online fast during the Covid-19 lockdown as demand for home delivery soared. Ecommerce grew from 9% of total UK sales to 16% over the course of the first quarter of its financial year.
JD Sports: “Everything we do revolves around our customer”
Dec 21, 2023 · In its latest full-year, to January 29 2022, the group reported record pre-tax profits of £654.7m (+102% year-on-year) on turnover of £8.6bn (+38.8%). Understanding how JD customers want to buy. Paterson says that on a normalised sales split, just under a third (30%) of JD Sports’ sales now take place online, and 70% in-store.
70% of Argos sales start online, new company spotlight highlights
Jun 7, 2024 · Indeed, half of UK households buy from it each year. 70% of Argos sales start online, with items collected through its own standalone stores, at Argos digital format stores within branches of Sainsbury’s, at dedicated collection points or ordered for delivery through its Fast Track service, which promises home delivery in as little as four ...
Tesco shows how far customers have moved online since Covid-19 …
Jun 17, 2022 · The UK’s largest supermarket shows in today’s first quarter figures that its online business is more than 50% larger than its pre-pandemic size, even after a 14.5% drop in sales from the same time last year.
Apple grows ecommerce 97% in two years as it shifts from bricks …
Oct 26, 2022 · Paul Skeldon. Apple’s ecommerce sales have increased by a whopping 97% in two years, making it the third largest online retailer in the US behind only Amazon and JD.com. According to analysts at TradingPlatform: “The trend is clearly evident that Apple is benefiting from the global move to e-commerce and away from brick-and-mortar stores.
Morrisons’ online sales triple as the supermarket diversifies its ...
Mar 11, 2021 · Morrisons today reports that its online sales tripled over its latest financial year, as it turned to a variety of digital ways to deliver groceries during Covid-19 lockdowns and restrictions.
Tesco sets out improvements to customer experience as it unveils …
Tesco today set out what it was doing to improve its customers’ experience across sales channels, as it reported a rise in sales but a 28% drop in pre-tax profits.
RetailX The year in data 2023 Report - InternetRetailing
In the Year in Data 2023 Report we share the highlights from the more than 40 reports that RetailX produced in 2023. It’s the distillation of a year of work, which saw our editors and researchers focusing on the ecommerce and multichannel industries in countries and regions across the world, as well as across a range of sectors.
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Weekly updates on research reports, case studies and industry analysis from InternetRetailing. Gain access to all Top500 research. Register. We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms.