Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Route Track: Package Tracking For the 21st Century
With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking …
Where is my order? – Route for Shoppers
You can access this page any time via the link in your Route confirmation email, or by clicking on any order tracking link in a Route email from your desktop or laptop.
Shipping Protection & Claims - Route
Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …
How to check the status of a claim – Route for Shoppers
Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any …
Route
Oct 22, 2025 · Easily record anything on your screen with Jam
What does my tracking status mean? – Route for Shoppers
Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …
Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …
Route mobile app data and privacy FAQ – Route for Shoppers
In addition to following our own privacy and security policies, Route implements security and privacy requirements from email service providers, such as Gmail, that the Route app …
How do I file a claim on behalf of my customer? – Route
The option to “Request reimbursement” is only used when you need to request a reimbursement from Route for a refund or replacement order you placed to the customer directly.