Projects range from developing water efficiency programs, to implementing customer outreach strategies, to facilitating collaborative outdoor stormwater or water efficiency efforts.

Receive one free customer-side leak detection device. Be responsible for scheduling their free installation appointment with the device manufacturer within 45 days of receiving the device.

"Water rates developed using the methodologies discussed in this manual, when appropriately applied, are generally considered to be fair and equitable because these rate-setting …

Water utilities throughout the United States offer customer incentives to motivate action and foster engagement with their customers. Stacked incentives are customer incentive programs that …

An implementation plan maps out key considerations related to customer eligibility, toilet eligibility, outreach strategies and participant recruitment, administrative processes (such as liability …

The project combined insights from Wake County’s team, from customer interviews, and from community organizations to create a behavioral blueprint, mapping out a participant’s …

Financial programs that cover all or part of the cost of replacing lead service lines on customer property to limit damaging health effects caused by lead exposure.

The toilet or washing machine vendor will provide the utility with the customer name, address, product purchased, and coupon code The County provides coupons instead of traditional …

Resource guide to help water and wastewater utilities navigate the complex legal frameworks that govern the use of ratepayer dollars to fund customer assistance programs.

Customer Assistance Programs: There are households in every community unable to pay for essential water services, either chronically or in response to unexpected crises.