Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.

Jul 23, 2025 · The cloud telephony and contact center service AWS Connect commonly referred to as Amazon Connect, is provided by Amazon Web Services. Businesses construct call flows, rent phone …

Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.

Nov 17, 2025 · Amazon Connect is a cloud-based contact center solution developed by AWS. Designed to simplify customer service operations, it enables businesses to manage voice and chat interactions …

This workshop is best suited for those new to Amazon Connect, IT decision makers, line of business stakeholders, or those responsible for contact center configuration and management.

Sep 2, 2025 · Amazon Connect is a cloud-based contact center built on AWS. Instead of spending heavily on infrastructure or getting locked into rigid contracts, you can set up, scale, and adapt your …

Nov 22, 2024 · Amazon Connect is a cloud-based, omnichannel contact centre service, designed from the ground up to be highly flexible, scalable, and adaptable to meet modern demands.

Links to examples and best practices when deploying Service Cloud Voice with Amazon Connect. Links to Salesforce documentation for Service Cloud Voice including learning maps, Trailhead, and …

Amazon Connect provides unlimited use of AI capabilities that power end-customer self service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer …

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional contact center systems.