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  1. How to view my order history - Ro

    From your Ro.co account: There are two ways to access your Order History within your Ro.co account - (1) directly from your homepage and...

  2. How to track my order - Ro

    From your Email: Once a shipment has been packaged, you should receive an email from us, titled "Your order has shipped 📦." Please open this email and locate the "Track my package" …

  3. Hi, How can we help? - Ro

    Hi, How can we help?Account Management Shipping, Billing, Prescription Details See all articles

  4. How Do I Request a Refill? - Ro

    From your Ro account: Log in to your Ro account. Click on the Care tab from the homepage. Please scroll to the treatment that you'd like to refill. It's important to note that your treatment c...

  5. Account Management and FAQs - Ro

    Account Information and Management How to update my account password What do I do if I can't access my account? How to upload my photo and ID to complete my online visit How to view …

  6. How to contact us or provide feedback – Ro

    If you're experiencing a medical emergency, please contact 911 immediately. For assistance with your treatment... Your Ro Provider is always available to answer questions about your …

  7. Where is Ro Available? – Ro

    Ro is licensed to provide service to members in all 50 states and Washington D.C. We are currently not able to serve those that live outside of the United States, which includes the …

  8. How to Renew Your Treatment At Ro – Ro

    All prescriptions remain valid for only a limited time. At Ro, your prescription expires once you've requested all of the refills written for the prescription, or after one year from the date the p...

  9. What do I do if I can't access my account? - Ro

    To reset your Ro.co Password: Click on the icon in the uppermost right corner to log into your Ro account. Select Forgot Password? at the bottom of the login page. ...

  10. Transfer My Prescription to a Local Pharmacy - Ro

    If you would like to transfer your prescription from the Ro Pharmacy Network to your local pharmacy, please send your healthcare professional a secure message by clicking this link. …