AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...
The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...
Intelligent decision system and hyperrealistic voices deliver unprecedented reliability for voice AI SAN FRANCISCO, April 3, 2025 /PRNewswire/ -- Phonic, the first end-to-end speech-to-speech platform ...
Logik.ai’s technology will accelerate ServiceNow’s CRM footprint and momentum in Sales and Order Management SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business ...
From rising ad prices to delayed campaigns, inflation isn’t just a consumer issue. Here’s what marketers need to know now.
Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.
TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...
Digital experiences are no longer just about functionality; they are about impact. Since 1999, companies have turned to Whereoware to establish and elevate their digital experiences in ways that drive ...
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