Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

Building a Call Center in Africa is not easy, finding the write partner can be challenging. Thankfully, Helloduty is always on the edge of development. Tatu City is a 5,000-acre mixed-use Special ...

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

In the Democratic Republic of Congo (DRC), the telecommunication sector is a key part of daily life with more than 44 million mobile phone users as of recent data. Internet penetration stands at ...

Chad, with a population of over 17 million, has seen significant growth in its telecommunication sector. The number of mobile phone users in Chad is estimated to be around 11 million, reflecting the ...

Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...

Cape Verde, also known as Cabo Verde, is a small island country in West Africa with a growing telecommunication sector. The country has around 500,000 mobile phone users, representing a high ...

Djibouti, with a population of around 1 million people, has a growing telecommunications sector. The country has about 900,000 mobile phone users, reflecting the widespread use of mobile phones.