With conversational AI integrated into WhatsApp, companies can automate customer service, provide real-time information and even process transactions.

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses ...

Meta-owned WhatsApp is testing a new feature that will use artificial intelligence (AI) to generate replies for customer support queries. The feature is currently available in the beta version of the ...

Meta's WhatsApp is expanding its business suite by introducing voice call capabilities for large businesses, according to ...

Businesses can now communicate with customers via WhatsApp voice calls, video calls and voice notes, plus more AI agents have landed.

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Anyone whose phone number is just one digit off from a popular restaurant or community resource has long borne the burden of either screening or redirecting misdials. But now, AI chatbots could ...

WhatsApp announced it's introducing the ability for large businesses to reach customers through voice calls, which will allow ...

Today’s AI-powered chatbots and automation can process returns, track orders, and even conduct transactions, ... The benefits of WhatsApp Business API for customer service 1.

The integration of AI in WhatsApp technical support represents an evolving trend within the customer service landscape. While it presents opportunities for enhanced availability, faster resolution ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform found its roots as an online form builder that gave businesses and ...