Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses ...

Meta has upgraded the WhatsApp Business platform with AI chat support, voice and video calling, and a centralised system.

Small businesses could already use WhatsApp to call customers; but until now, larger companies were left out. With this new ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

Javna's Advanced Solutions Help Saudi Smart-Locker Leader Redefine Customer Support Standards in Logistics Sector ...

Meta brings voice calls and AI shopping features to WhatsApp Business, streamlining support and marketing across its ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Klaviyo has unveiled Klaviyo Service, a new AI-driven support platform giving all brands access to personalised shopping agents and real-time customer data.The announcement:Klaviyo, the only CRM built ...

At Ixigo’s earnings call on Wednesday, what stood out was the time and detail the company devoted to artificial intelligence.