AN airport meltdown that left thousands of travellers stranded was caused by an engineer working from home whose password failed, it has today been revealed. Some 700,000 passengers were caught up

Resolving an air traffic control (ATC) meltdown in August 2023 was made more difficult because of delays in verifying the password of an engineer allowed to work remotely, an inquiry has found.More than 700,

Over 700,000 passengers were affected when flights were grounded at UK airports after an air traffic control glitch in August 2023 - and a new report has now been released

One engineer’s password problems made it more difficult to resolve the IT fault which paralysed UK air traffic control and grounded hundreds of flights last year. The bank holiday plans of more than 700,000 travellers turned into a nightmare on August 28 last year when Britain’s air traffic control agency, Nats, suffered an IT glitch.

The chaos caused by the failure of the UK’s air traffic control network in August 2023 cost airlines and consumers as much as £100mn, according to a report that called for the industry to improve how it handles major disruption.

Britain's aviation regulator said the country's air traffic operator should review its contingency plans and notify airlines of possible disruption earlier, in its report on an air traffic meltdown in August 2023.