Brands are exploring Substack as an alternative to algorithm-driven platforms. What can marketers take away from how they are ...

We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

From improved customer satisfaction to an uplift in sales, we examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

We get some great insight into multichannel retail this week, as our interviewee is Will Townsend, senior product manager at Sainsbury’s Argos, focusing on in-store digital channels. Will was part of ...

Econsultancy’s Ecommerce Quarterly curates the latest trends, developments and statistics in ecommerce that you need to know about. This edition covers the effects that the global politico-economic ...

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Econsultancy’s database of case studies showcases best practice and innovation across the entire digital marketing and ecommerce spectrum from companies around the globe.

From FMCG manufacturers to omnichannel retailers, broadcasters to pharmaceutical firms, the world’s most established businesses rely on our marketing and ecommerce expertise. Econsultancy’s mix of ...

Whether you’re creating a presentation, business case, or client pitch, or simply researching the marketplace, the ISD provides the information you need. Continually updated so you can always access ...

Ecommerce expectations and shopping behaviours are changing rapidly. By combining best-practice methods with cutting-edge techniques, this Ecommerce and Online Merchandising training course will ...

The psychology of our customers underpins everything that we do as marketers. This Fast Track Psychology for Digital Marketing training course will show you how you can tap into the motivations and ...