Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...

Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways to measure customer service ...

Kärcher Netherlands has selected Vodafone storm® to provide 'next level customer care' through Vodafone storm cloud contact ...

Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...

Empowering Vulnerable Customers A Guide for Utility Contact Centres they play a pivotal role in providing support to ...

Cardiff Council has turned the UK’s PSTN switch-off into an opportunity for the digital transformation of its schools’ ...

When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?

OMNINGAGE announce contact centre updates in latest release designed to make customer interactions smoother, smarter, and ...

To celebrate National Inclusion Week Cirrus releases report highlighting how diversity, equity & inclusion is reshaping ...

Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business Systems ...

Create Efficiencies Before, During and After Interactions. Those that implement AI to support their contact centre ...

Firstsource Solutions has acquired Ascensos, a contact centre customer experience outsourcing partner for retail and ...