In Verizon’s first-quarter earnings report of 2025, it revealed that it faced a net loss of 289,000 total postpaid phone customers during the quarter. Analysts at New Street Research said that the ...

Customer Champions will work on the issues behind the scenes, providing the customer updates through the channel of their ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

If customer service is a priority, “Verizon should now live up to this commitment,” Storch said. Stories by Karin Price Mueller Home Depot hasn’t fixed faulty door, homeowners say.

A widespread Verizon network outage has left thousands of residents in southern Ohio without cell phone and internet services, affecting data, voice, text, and wireless home ...

A Verizon Wireless switch serving the Richmond-Petersburg area went down shortly before 9 p.m. tonight, affecting calls to and from the company's customers in the area.