Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

China's success in building DeepSeek R1 AI with home-grown talent has renewed the debate over H-1B visas that US tech giants ...

During a machine learning and data science hackathon, teams provided coach Russell Payne new insights driven by AI.

It's no secret that employees are covertly using AI tools for work. Here are the most sensitive types of information being ...

Mental health help is right at your fingertips. Many are now turning to chatbots when traditional therapy is either unavailable or unwanted, can talking with a chatbot cause more harm than good?

AI-powered Google competitors are trying to figure out how to grab search revenue without losing users who are wary of ...

DeepSeek, the Chinese AI chatbot topping App Store downloads, failed 83% of accuracy tests and often promotes government ...

A Korean chatbot named Iruda was manipulated by users to spew hate speech, leading to a large fine for her makers — and ...

Anyone could access this DeepSeek database containing chat logs and sensitive information, and researchers found it after just a few minutes.

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

LinkedIn has removed the accounts of so-called AI "coworkers" that were wasting everyone's time by being listed as looking ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...