The new chatbot building tool called Virtual Agent, has been built into the ServiceNow Now platform and provides a way for developers to build conversational interfaces easily, says CJ Desai ...

It says its chatbot is designed to manage employee and customer requests from “start to finish” and can handle a range of tasks, including resetting user passwords and basic customer requests.

Since late April, GSA has brokered more than a dozen similar agreements with tech companies, including Google Public Sector, ...

We’re excited to announce that ChatBot is coming to ServiceNow to streamline your tech support experience! Starting February 11, you’ll have access to a virtual agent by clicking the speech bubble in ...

The Workplace-ServiceNow integration happens in Workplace Chat and can can involve IT or HR help desk scenarios. A chatbot can help companies save time and money, and employees can get answers to ...

There’s more to chatbots than fast answers. Having a chatbot is like having a detective on your team.

ServiceNow Inc. unveiled new generative artificial intelligence features for its business applications in a partnership with Microsoft Corp., becoming the latest company to try to meet the rising ...

ServiceNow Inc (NYSE: NOW) is set to purchase AI firm Moveworks for $3 billion. Moveworks provides AI assistants for companies like Broadcom.