Uber's global customer service network has been hit by layoffs in favor of AI.

Have you ever noticed your Uber driver using a completely different navigation app? There's a surprisingly straightforward ...

Smartphones replaced the need for house phones, GPS navigation replaced the use of traditional maps, digital cameras replaced classic film cameras, and Uber and Lyft have almost completely outgrown ...

Some Uber drivers are letting an AI do part of the job — and the CEO's OK with it. In an interview on Peter Diamandis' Moonshots podcast published Tuesday, CEO Dara Khosrowshahi said that some drivers ...

Uber is taking its drivers for a ride. The ride-hailing giant – a major cause of NYC's gridlocked streets and among the biggest supporters and beneficiaries of Gov. Hochul's congestion-pricing scheme ...

Uber Freight founder Lior Ron talks about what artifiicial intelligence means for logistics during the Deliver conference for shipper customers. Two years ago, Uber Freight bought third-party ...

Uber recently filed a patent application for a system that would leverage artificial intelligence (AI) and machine learning to match potential riders and drivers based on predictions of customers’ ...

AI is getting expensive. As a result, for some workers, the days of asking endless questions to chatbots may be numbered. To combat costs, companies have started to set limits on the amount of AI ...

Hertz is ending a popular car-rental program that had given scores of Uber and Lyft drivers across the Twin Cities a lifeline to continue driving for a living when their own vehicles broke down.

None of this is technically “new” — Uber has been creating travel experiences for a little over two years now under its Go Anywhere banner. Previous iterations have included Uber Sleigh in Lapland, ...