MetroAccess, which offers Metro's door-to-door service for people with disabilities, faces growing criticism for a lack of performance and poor customer satisfaction. Numan Aslam, who has cerebral ...

The costly service that Metro provides for disabled riders has the chance to be reinvented in the coming years, and the transit agency is seeking rider input into exactly how. The $548 million, ...

Metro directors yesterday approved giving more than $1 million to the contractor operating the MetroAccess service for the region's disabled, because the transit authority had underestimated the ...

Metro officials announced yesterday that they are forming a group of managers to investigate and reduce the number of MetroAccess trips during which riders are stranded or picked up more than half an ...

A woman says her 80-year-old mother tipped over in her motorized wheelchair in bushes and snow after MetroAccess left her alone in the freezing cold in Upper Marlboro, Maryland. Consuelo Edwards said ...