Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

A software vulnerability in Ariane Systems' kiosk platform allows attackers to access the personal data of hotel guests through check-in terminals equipped with the software. Through a kiosk mode ...

The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee. But some are granting it for free. It's an interesting play to attract more loyal customers who will book ...

A hotel manager has vented their frustration online over an entitled guest demanding an early check-in. Reddit user More_Paramedic3148 recounted the incident, detailing how the guest and his wife had ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. For most guests, this question is routine and met with a straightforward ...

When a hotel stay doesn't meet your expectations, you may be inclined to slam the property on social media or write a bad review online, but that shouldn't be your first move. "The guest has a lot of ...

The city of Dubai, United Arab Emirates (UAE) has launched a one-time contactless hotel guest check-in system, with an aim to optimise arrival procedures for visitors. The biometric and digital ...