5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Echopass – Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are ...

Following last week’s newsletters about why the IP contact center is the technology that’s coming up after VoIP, today we’ll look at the pros and cons of a hosted IP contact center solution vs. a ...

A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution ...

Kunnect, a provider of cloud-based telephony solutions, today unveiled its WebAgent 1.0 software for use with the Kunnect XVP Hosted Call Center solution. WebAgent allows contact center agents who ...

Discover strengths and drawbacks of 8x8 as a contact center solution. Compare features and pricing with other VoIP business phone systems. Learn the ins and outs of call center software pricing, how ...

Kunnect is a Hosted Call Center solution that integrates best in class features with low-cost voice and predictive dialing. With a portfolio of global customers, Kunnect has been empowering businesses ...

Verizon Communications Inc. and Sprint Corp. are gearing up to offer IP-based hosted call center services that promise to reduce costs and ease contact center management. Both carriers plan by ...

Is Lync moving into the contact center? Slowly. It seems it is still is a little too early to say surely. I have to thank Matt Brunk for his quite unintentional lead-in to my first post of 2012. His ...

PORTLAND, OREGON, USA, June 8, 2023/EINPresswire.com/ -- Vitek IP, LLC announced that they are the exclusive representative to sell the Hosted Call Center patent ...