Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The term exponential customer may not be familiar to ...

In the technologically connected present, business competition rivals the battles between gladiators of Roman times. If you’re not first, then you’re last. Leaders face pressure to continually ...

Timothy Li is a consultant, accountant, and finance manager with an MBA from USC and over 15 years of corporate finance experience. Timothy has helped provide CEOs and CFOs with deep-dive analytics, ...

IN 2020, AMAZON turned 26 years old. Over the previous quarter of a century, the company had transformed shopping. With retail revenues in excess of $213bn (£150bn), it was larger than Germany’s ...

A simple mathematical mistake may explain why many people underestimate the dangers of coronavirus, shunning social distancing, masks and hand-washing. Imagine you are offered a deal with your bank, ...

Buckle up, it’s going to be a wild ride. The pace of change over the last few decades is only set to accelerate in the coming years, as improvements in biology, medicine, spacecraft, manufacturing, ...