Customer objections are an unavoidable part of selling. While many sales reps think of customer objections as rejection, they are really a request for more information. Successful sales reps view ...

Once in a great while, a single source of effort can yield extraordinary results. For customer service, this comes in the form of an Objections Doc, a list made to understand and address the common ...

In the past, when salespeople were engaged at the beginning of the discovery stage, they took small steps into unknown territory with their customers. They had the opportunity to ask thoughtful ...

Do you want to overcome customer objections and get more sales using social media? Business owners and marketers understand the power of platforms like Facebook and Twitter. When you consider that by ...

For some of our readers, dealing with the sales side of construction is a daily challenge, especially when customers state objections to buying the services from the contractor. Sooner or later most ...

Sales representatives are charged with the challenging task of sealing the deal with each and every customer they come in contact with. When customers object to buying into the products and services ...

Sales professionals can gain valuable insights from sales scenes in movies. While Hollywood might seem like an unlikely source of inspiration, there are many important sales lessons to be found in its ...

You might have heard the adage that "asking a disturbing question is the key to the sale." Although I agree with that statement, there is another statement that is equally important: Objections are ...

Service advisers think they need to get better at overcoming objections. They don't, said service and parts trainer Kieran Stack. Instead, Stack said, they need to get better at anticipating questions ...

You're shopping for a new car and you're about to make a deal. It's the make, model and color you want. However, you're anxious and you're just not sure. Your anxiety exists on several levels: That's ...