also called accidental churn or passive churn, occurs when a legitimate payment transaction fails and the subscriber’s recurring order is canceled—even though they want to stay subscribed.

Antenna found that 61% of subscribers who canceled in 2023 returned to the service within a year. Netflix also has an unrivaled churn rate within the industry. For Netflix, a canceled subscription ...

This added up to an overall first-quarter subscriber drop of 445,000, compared with 281,000 in the same quarter of 2023.

The logic is simple: the more calls that are made on-net, the less operators pay in termination rates; the more subscribers get cheaper tariffs for contacting family, friends and colleagues, the less ...

These metrics include subscriber growth, average revenue per user (ARPU), and churn, as well as other financial figures like revenue and profit growth and free cash flow. Insider did some back-of ...

In addition, the average monthly churn netted just under 3% for 2024 -- when accounting for those that resubscribed to that service. Antenna says the average price of an ad-free subscription ...