Amazon is refunding nearly $1 billion to customers - are you eligible?

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.

Millions of Amazon Prime members are now seeing settlement emails land in their inboxes, alerting them that they could receive up to $51 back from disputed subscription charges. The messages stem from ...

Amazon ranked well in a new American Customer Satisfaction Survey. It is by far the largest among its rivals in terms of ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...