WEBConsumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Consumer rights and guarantees | ACCC
WEBBusinesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Buying products and services | ACCC
WEBBuying products and services. Under the Australian Consumer Law, businesses must meet a set of basic rights called consumer guarantees when they sell products or services. Certain behaviour is also illegal under the Australian Consumer Law. If a consumer has a problem with a product or service, their first step is to contact the seller.
Petrol price cycles in major cities - ACCC
WEBThe duration of each petrol price cycle varies from cycle to cycle and by location. The length of price cycles in Sydney, Melbourne, Brisbane, Adelaide and Perth has varied between city and over time. In 2023 the average duration of price cycles was around 6 weeks in Sydney and Melbourne, around 7 weeks in Brisbane, and around 2 weeks in Adelaide.
Warranties | ACCC - Australian Competition and Consumer …
WEBA warranty is a voluntary promise that a person or business makes when selling a product or service. Once the consumer buys the product or service, the warranty becomes a legal right. Businesses must comply with any warranties they have provided. The terms and conditions of a warranty may require the consumer to do certain things in order to ...
Problem with a product or service you bought | ACCC
WEBRegister your number with the Do Not Call Register. (link is external) provided by the Australian Media and Communications Authority, or call 1300 792 958. 1. First, understand your rights. You have the right to expect certain things when you buy a product or service. If you have a problem with a product or service, it may mean the business ...
Scams | ACCC - Australian Competition and Consumer Commission
WEBTypes of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or classified ads to sell you a ...
Payment methods | ACCC - Australian Competition and Consumer …
WEBWhen using a payment method other than cash, consumers should read any terms and conditions carefully. ASIC’s Moneysmart website has advice for consumers on using payment methods like credit cards, interest-free deals and buy now pay later services. Consumers can cancel lay-by agreements at any time and only pay a termination fee.
Complaint letter tool | ACCC - Australian Competition and …
WEBComplaint letter tool. Use this tool to create an email you can send to the business you bought the product or received the service from. If you prefer, you can print the letter and send via the post. Remember to attach or include any relevant documentation, such as a receipt or photo of the faulty product, when you send the letter.
Unfair business practices | ACCC
WEBUnfair practices relate to things like: how businesses promote, sell and deliver products and services. what terms they use in contracts. how businesses take payment from consumers. If a business behaves very harshly, especially towards people experiencing vulnerability, a court may consider it unconscionable conduct and impose severe penalties.